Shipping & Delivery
We carefully prepare and package each order to ensure your candles arrive safely and beautifully.
Processing Time
Orders are processed within 1–3 business days after confirmation. During high-volume periods or promotions, processing times may be slightly extended.
Shipping Time
Delivery typically takes 2–5 business days, depending on your location. Delivery timelines are estimates and may vary due to courier or unforeseen delays.
Shipping Charges
Shipping fees are calculated at checkout. Any applicable charges will be clearly displayed before payment.
Order Tracking
Once your order has been shipped, tracking details will be shared (where applicable) so you can follow its journey.
Delivery Responsibility
Please ensure your shipping details are accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged Packages
If your package arrives visibly damaged, please contact us within 48 hours of delivery with clear photos/videos of the item and packaging so we can assist you promptly.